When will I receive my order?
This will depend on the shipping method you have selected, see T&C’s for more info. We aim to dispatch all parcels within 5-7 working days.
Can I track my order?
You will receive a tracking number to your email or through SMS based on the information you have provided on your account. If you do not receive this you can request it by emailing email@example.com
Do I need to sign for my parcel?
Not all parcels are signed for only if the item has been requested to be sent via signed for delivery. If you are not in the courier should leave a card for you to arrange collection from a local depot or rearrange delivery.
Which courier do you use?
For deliveries within the UK we use Royal Mail and Parcelforce as our couriers. For overseas we use DPD.
Do you ship internationally?
Yes we ship worldwide, but depending on where you live you may need to contact us for a direct quote. Please see further info in our T&C’s
What are my delivery options?
We offer both standard & express UK delivery services & international options. Your shipping will be calculated dependent on weight and area. Please see further info in T&C’s
Can I have my parcel shipped to a different delivery address?
Yes, you can add multiple addresses to your account address book, or just add a different delivery address at checkout.
Can I create a custom order?
Yes, if you wish to have a have an order custom made, please email firstname.lastname@example.org
Do you offer bulk/wholesale orders?
Yes, we do offer this service. For more information please email email@example.com
Please note that due to our items being personalised we do not offer returns or exchanges on our items. So please make sure that the correct size(s) are ordered and personalised names are spelt correctly. For damaged items please email firstname.lastname@example.org
How do I send a return back to you?
Please email us at email@example.com to arrange your refund.
How long will it take to process a refund?
We aim to process your refund within 5 working days of receipt of your item(s). You will be notified when the refund has been processed and we will credit you using the original method of payment you used to order the item(s). Please note payments can take up to a further 10 days to show on your card.
Can I change my order?
We are unable to change your order once it has been processed by dispatch team, however please email firstname.lastname@example.org and we will aim to help where possible.
What happens if my order arrives damaged or incorrect?
Please email us at email@example.com to resolve any issues. We may ask for you to provide evidence on damages / incorrect items to agree a refund.
Please see the following link for full Terms & Conditions.
Unfortunately once an order is placed we cannot amend it and can only cancel it if it has not been processed. Please contact firstname.lastname@example.org
How can I pay?
Payments can be made by debit or credit cards.
Where can I add a promotional code or gift voucher?
This can be entered in the coupon code box at the checkout.
How do I create an account?
You can create an account here.
Help I’ve forgotten my password!
You can reset your password here…. any problems contact email@example.com
Can I sign in/unsubscribe from emails?
Yes of course. Keep up to date with all our news and promotions by registering here (link to subscribe)
Do you sell gift vouchers?
Each gift voucher is valid for 6 months from the date of purchase (or delivery in the case of gifted e-vouchers).
Do you offer sale and promotions?
Yes sign up to our newsletter to keep in touch with all our promotions, or follow us on instagram, facebook and Tik Tok @thegiftyroom.